Subscriptions (Premium, Basic, dealer plans)

Monthly subscriptions renew automatically until you cancel. You can cancel at any time in My listings; the subscription stays active until the end of the period you have paid for, and you are not charged again. We do not refund part of a month already started, except as described under "Right of withdrawal".

My listings

€2 trial

The trial costs €2 for 10 days and then continues as Premium at the monthly price unless you cancel before the 10 days end. Cancel before day 10 and you pay nothing more. The €2 itself is refunded only under the right of withdrawal or if it was charged in error.

Boosts

A boost is a one-off payment and starts as soon as it is paid. If a paid boost did not activate because of a problem on our side, we refund it in full.

Right of withdrawal (consumers in the EU)

Consumers living in the EU may withdraw within 14 days of a purchase. Because the service starts immediately at your request, we refund the amount paid minus the part of the service already provided. Send your request to support@carpulse.al. Details are in the Terms of Service, section 8.

Terms of Service

Charges in error

If you were charged twice, charged after cancelling, or charged for something you did not order, write to support@carpulse.al or call +355696348280. We review every request and refund wrong charges in full.

How refunds are paid

Card payments made through Stripe are refunded to the same card, usually within 5 to 10 business days depending on your bank. Payments made through PayLink or by bank transfer are refunded through PayLink or to your bank account.

Dealer deposits

Deposits that buyers pay to reserve a car with a dealer follow the separate Deposit terms.

Deposit terms